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Improving patient experience with technology

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Technology is widely recognized as a significant disruptor, and this is especially true in the healthcare sector. Pandemic-catalyzed healthcare IT teams are now able to move from simply providing support for ongoing operations to driving innovation and business transformation in healthcare. COVID-19 has inherently brought about tremendous changes in how technology is used to deliver healthcare. Technological advances have enhanced and standardized the healthcare industry for both healthcare providers and patients. Research shows that 60% of patients actually prefer technology-assisted healthcare.

Streamline the patient journey

On the outpatient side, the use of technology simplifies the patient experience and makes the patient journey more efficient. In an undoubtedly stressful situation, providing the patient with a timeless digital communication channel allows information to be conveniently collated and shared, ending at the hospital for enrollment that continues throughout her journey of care. You can avoid columns that don’t look like .

Technology not only alleviates a major pain point faced by patients in the hospital, reducing long waiting times during sign-in and discharge procedures, but also reduces requests for non-clinical needs such as housekeeping. It also relaxes the steps in between, such as issuing and order food. This frees up a lot of bandwidth so that healthcare providers can deliver superior, personalized service without being overwhelmed with digitally manageable paperwork.

Digital Revolution in Patient Experience

Digitizing processes such as patient registration, data reconciliation, and appointments not only reduces patient turnaround time, but also provides much-needed composure for both healthcare providers, patients, and caregivers. and efficiency. Several hospitals have introduced easy-to-use self-help kiosks that are very popular, with 80% of patients using them again. 44% of his healthcare chief information officers cite cloud services as a top investment priority. Because the data is collated and stored digitally, it can be easily accessed by healthcare providers anywhere in the world, enabling efficient, fast and easy care for patients. In this way, digital health data management can help healthcare teams focus more on patients and improve patient experience while also reducing overhead costs.

Of great importance is the fact that the use of technology minimizes the risk of error. This not only references the registration and data reconciliation process, but also serves JCI or NABH compliance purposes.

Patient engagement and education

A survey conducted in May 2022 revealed that 96% of nurses feel they lack the tools they need to engage and educate patients. In an increasingly stigmatized chronic care patient population, nurses report challenges with patient education and disease stigma. Technology devices can assist patients and health care professionals with education and resources to address the worst aspects of their experience with long-term health needs.

Gathering digital feedback and ongoing engagement

Immediate feedback is very important to improve the patient experience. Using a multi-way digital feedback mechanism to allow patients to provide responses and preferences at their convenience keeps them engaged and also helps the hospital inform them about future appointments and tests .

There are many ways hospitals can improve the patient experience, and technological advances are paving the way for ample innovation. Several of his technologies are available as Software as a Service (SaaS), removing the need for upfront investment by healthcare IT teams. By focusing on patient care and leveraging existing technology, providers can create memorable experiences for their patients.

In today’s world, groundbreaking innovations in medical technology are flourishing. Needless to say, modernization offers a range of benefits that healthcare management teams, IT teams, and patients appreciate, such as access to user-friendly, patient-centric solutions while managing integration, information security, and adoption concerns. Provides an advantage.

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The above views are those of the author.

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