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CloudBolt Software: MSP Wins to Focus on Core Business, Diversify Portfolio

cloud news

Rachel Espaire

‘[Successful MSPs] We bring to market something new that is relevant and that our clients are looking for. CloudBolt’s Will Norton said:

A recent study by CloudBolt Software revealed that 80% of businesses complained about their MSPs when it came to handling multi-cloud and multi-tool infrastructures. Data for the report “Bridging the Gap: The Increasingly Important Role of Service Providers in Multi-Cloud/Multi-Tool Success” is based on a survey of his 300+ senior-level employees in companies around the world. I’m here.

In an interview with CRNtv, Will Norton, director of channels and alliances for the MSP/CSP practice at CloudBolt Software, developer of hybrid cloud management platforms, explained how MSPs get into this issue with their customers. and how you can get yourself. out.

“they [customers] There is a skills gap within the company. Adopting a public cloud comes with so many complexities that we are considering outsourcing just to handle it operationally. At the same time, they’re increasingly frustrated with the relationship they’ve had,” said William Horton, director of channels and alliances for his MSP/CSP practice at CloudBolt Software.

The majority of survey respondents still believe MSPs can help them turn around the customer experience and close the gap.

“The service providers that are doing it right are focusing on their core business. They are definitely diversifying their portfolios. They are maximizing automation and orchestration, allowing them to focus more on thought leadership with clients,” says Horton.

As enterprises continue to move to multi-cloud environments, customers want to rely on partnerships. According to Horton, the best way MSPs can help with migration is by working with customers when challenges arise.

Remaining flexible is important to MSP Marquam.

“We can’t say, ‘This is all we do,’ and that’s all we’re trying to talk about. Clients will find partners to provide support,” said Bill Meeks, cloud infrastructure practice lead at Marquam.

The report also noted that 97% of survey respondents said they were willing to pay a premium for an MSP/CPS that could fill the gap.

“People who are actually working on it, listening to clients, adopting tools, creating better technology partnerships, and looking for new strategic ways to rethink their own businesses will ultimately think they are practices. [that are] you will have a lot of success. I don’t think it’s a one-time operation. I think that’s something that has to happen over and over again as we move forward,” Horton said.

Rachel Espaire

Rachael Espaillat is a multimedia journalist who joined CRNtv in December 2021. He interviews the CEO and other IT professionals on his channel to provide the stories that matter most to his partners. You can reach her at